Return & Refund Policy

At HR Sales Corp, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a comprehensive Return & Refund Policy to ensure your shopping experience is worry-free. Please review the following guidelines carefully:

Eligibility for Returns:

  1. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team within [X] days of receiving your order. We will arrange for a return or exchange at no additional cost to you.

  2. Incorrect Item Received: If you receive an incorrect item or the item you received does not match the product description on our website, please notify us within [X] days of receiving your order. We will gladly provide a replacement or refund as per your preference.

  3. Change of Mind: If you change your mind about your purchase or are not satisfied with the item(s) you received, you may return the item(s) for a refund or exchange within [X] days of receiving your order. Please note that the item(s) must be unused, unworn, and in their original condition with tags attached.

Return Process:

  1. Contact Customer Service: To initiate a return, please contact our customer service team at [email address] or [phone number] to request a Return Authorization (RA) number. Please provide your order number and a brief explanation of the reason for the return.

  2. Packaging: Securely package the item(s) you wish to return, including all original packaging and tags. Please ensure that the item(s) are adequately protected to prevent damage during transit.

  3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

Refund Process:

  1. Processing Time: Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria. Please allow [X] business days for us to process your return and issue a refund or store credit.

  2. Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid via credit card, the refund will be credited back to your card. If you paid via other methods such as PayPal or bank transfer, the refund will be processed accordingly.

  3. Partial Refunds: In some cases, partial refunds may be granted for items that are not returned in their original condition, damaged, or missing parts. The amount of the partial refund will be determined based on the condition of the returned item(s).

Exclusions:

  1. Custom Orders: Please note that custom orders, personalized items, and clearance sale items are final sale and not eligible for return or exchange unless defective or damaged upon receipt.

  2. Hygiene Products: For hygiene reasons, certain items such as undergarments, lingerie, and earrings are not eligible for return or exchange unless defective or damaged.

Contact Us:

If you have any questions, concerns, or require assistance with the return process, please don’t hesitate to contact our customer service team at [email protected] or +91 88498 45848. We are here to assist you and ensure that your experience with HR Sales Corp is satisfactory.

Thank you for choosing HR Sales Corp for your ethnic wear needs. We appreciate your business and strive to provide you with the highest level of customer service and satisfaction.